Job Description

Position Summary

Mandatory ONSITE\:

Customer Service & Sales Associates primarily receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, product sales and mortgage servicing & collections.  Customer Service & Sales Associates are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Customer Service & Sales Associates use their excellent communication and interpersonal skills with every contact to provide world-class customer service and sales.  In some instances the associate may place outbound calls.

Essential Duties and Responsibilities

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  Identifies, researches, and resolves customer issues; Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.

  
  
  
  
  
  
  
  
  • Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  
  
  
  
  
  
  
  • Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.
  
  
  
  
  
  
  

Minimum Qualifications

Position is Onsite.

Schedule to include evenings/cairable to include Saturday coverage.

Education:  High School diploma or GED.

Must be able to successfully pass criminal background check

Clear and concise verbal communication skill

Ability to build rapport over the telephone

Data entry and basic computer skills

ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT’s employees to perform their job duties may result in discipline up to and including discharge.