Customer Service Representative in Logan, UT at ACT

Date Posted: 1/8/2021

Job Snapshot

Job Description

AdvancedCall Center Technologies is an essential service provider. We help thousands ofpeople every day. Now is your chance to make a significant impact. ACT isseeking Customer Service Representativeswho are passionate about helping others, to join our team. We have brand newprograms, with higher pay, and a fast track to advancement. Do you love helpingothers, are you looking for more than just a job, how about a long term career?If so, apply now for an instant interview!

“JoinOur Talent Network by texting ACTTODAY to 51893”

Thisposition is a short commute to both Logan, UT location!

Weoffer Customer Service Representatives:

•PAID TRAINING! You can be successful even without experience

•Opportunities to advance within

•Hourly, overtime, and tremendous bonus opportunities

•Flexible full time schedules and stability!

•Fantastic Supervisors and a Positive environment

•Affordable benefits for you, your spouse, and/or children after 90 days

•Paid time off and paid holidays after 90 days

Position Summary

CustomerService Associates primarily receive inbound calls from consumers forassistance with billing inquiries, payments, credits, fraud alerts, internetand cell phone services, and mortgage servicing. Customer Service Associatesare problem solvers with good negotiation skills who are self-driven andmotivated to meet individual service and sales goals. Customer ServiceAssociates use their excellent communication and interpersonal skills withevery contact to provide world-class customer service.

EssentialDuties and Responsibilities

•Responds promptly to customer needs; Solicits customer feedback to improveservice; Responds to requests for service and assistance.

•Maintains confidentiality; Listen to others without interrupting; Keepsemotions under control; Remains open to others' ideas and tries new things.

•Speaks clearly and persuasively in positive or negative situations; Listens andgets clarification; Responds quickly and effectively to customer questions.

•Multi tasks to document while speaking with the consumer.

•Demonstrates accuracy and thoroughness; Looks for ways to improve and promotequality; Applies feedback to improve performance; Monitors own work to ensurequality. Meets clients’ specific quality standards.

•Meets productivity standards; Completes work in timely manner; Strives toincrease productivity; Works quickly.

•Is consistently at work and on time

•Follows instructions, responds to management direction; Takes responsibilityfor own actions; Keeps commitments; Commits to long hours of work whennecessary to reach goals; Completes tasks on time or notifies appropriateperson with an alternate plan.

•Other duties as requested by management

Minimum Qualifications

Education: High School diploma or GED.

Must be able to successfully pass criminal background check

Data entry and basic computer skills

ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT’s employees to perform their job duties may result in discipline up to and including discharge.


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