The Systems Administrator assists with the administration of the entire server infrastructure at all company data centers, call centers and co-location facilities. Core areas of job responsibilities include\: Microsoft Hyper-V administration, VMWare vSphere administration, Microsoft Windows Server 2012 R2/2016/2019 administration, NetApp Storage administration, Microsoft Exchange administration and Veeam/Backup Exec Administration.
The successful candidate will be highly motivated and be willing to take ownership of any task/project and see it to completion.
Duties and Responsibilities
Domain Administration
- Assist with updating the Windows Server Operating System, including server upgrades, migrations, builds and other changes, and administration duties.
- Assist in maintaining Windows security with updates as necessary to group policies and permissions, in addition to updating configuration settings for DNS, DHCP, SMTP and IIS.
- Support and maintain the Windows Active Directory, troubleshoot complex issues, and assist with any challenges that arise with maintaining SSO capabilities with ADFS.
- Coordinate and collaborate with other IT areas to ensure availability and scalability of company servers to meet business requirements.
- Administer backup and disaster recovery solutions for systems.
- Administer and monitor web content filtering.
- Develop, update and audit server documentation.
- Azure Active Directory administration
- Microsoft Teams Administration
- Respond to server and service emergencies during and after work hours.
Email Administration
- Support the day-to-day operations of the Microsoft Exchange environment to include proper system functioning.
- Monitor the flow and delivery of messaging traffic.
- Assist in the monitoring of day-to-day operations of Proofpoint email security.
- Troubleshoot mail delivery-related challenges as they arise across the platforms.
Hyper-V/VMware
- Configure and maintain virtual server environment
- Document environmental details accurately.
- Provide Hyper-V/VMware administration, support, and troubleshooting, including provisioning, reporting, monitoring and performing maintenance of virtual machines enterprise-wide.
- Optimize the environment to ensure maximum system performance and reliability.
- Assist in configuring applications for use in the virtual environment.
Storage Administration
- Configure and maintain NetApp iSCSI storage arrays.
- Document environmental details accurately.
- Configure LUNs in various storage arrays; maps LUNs to guest hosts.
- Assist in presenting storage to Hyper-V physical hosts or other physical hosts via iSCSI.
General Support
- Delegate resolution of help tickets derived from support desk.
- Support design efforts of all infrastructure implementation and migrations.
- Act as point of contact between support portal teams for server issues.
- Assist in providing the highest level of technical support for the entire enterprise.
- Perform other related duties as assigned to meet the needs of the business.
Required Qualifications
- 5 years of experience with designing, implementing, monitoring and maintaining a Microsoft Windows server based environment.
Preferred Knowledge, Skills, and Abilities
- Knowledge of Microsoft Server operating systems.
- Knowledge of NetApp storage disk pools and expanding storage in various guest operating systems.
- Knowledge of HP ProLiant servers.
- Knowledge of tape and disk-based backup technologies (Veeam/Backup Exec).
- Knowledge of server security and compliance requirements.
- Knowledge of scripting languages (PowerShell).
- Knowledge of Microsoft SQL Server.
- Some knowledge of telecommunications systems (VoIP).
- Skill in creating detailed-driven documentation (e.g., server environments, storage arrays, security reports).
- Skill and ability to clearly and concisely communicate verbally and in writing, including with non-technical audiences.
- Skills in managing multiple short-term & long-term projects simultaneously.
- Skill in self-directing job tasks, projects, and managing time accordingly.
- Skill in training other associates in a positive, knowledge-sharing manner.
- Must be fluent in English
