IT Systems Administrator - Microsoft Windows Server in Guatemala City at ACT

Date Posted: 3/9/2023

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

The Systems Administrator assists with the administration of the entire server infrastructure at all company data centers, call centers and co-location facilities. Core areas of job responsibilities include\: Microsoft Hyper-V administration, VMWare vSphere administration, Microsoft Windows Server 2012 R2/2016/2019 administration, NetApp Storage administration, Microsoft Exchange administration and Veeam/Backup Exec Administration.

The successful candidate will be highly motivated and be willing to take ownership of any task/project and see it to completion.

Duties and Responsibilities

Domain Administration

  • Assist with updating the Windows Server Operating System, including server upgrades, migrations, builds and other changes, and administration duties.

  • Assist in maintaining Windows security with updates as necessary to group policies and permissions, in addition to updating configuration settings for DNS, DHCP, SMTP and IIS.

  • Support and maintain the Windows Active Directory, troubleshoot complex issues, and assist with any challenges that arise with maintaining SSO capabilities with ADFS.

  • Coordinate and collaborate with other IT areas to ensure availability and scalability of company servers to meet business requirements.

  • Administer backup and disaster recovery solutions for systems.

  • Administer and monitor web content filtering.

  • Develop, update and audit server documentation.

  • Azure Active Directory administration

  • Microsoft Teams Administration

  • Respond to server and service emergencies during and after work hours.

Email Administration

  • Support the day-to-day operations of the Microsoft Exchange environment to include proper system functioning.

  • Monitor the flow and delivery of messaging traffic.

  • Assist in the monitoring of day-to-day operations of Proofpoint email security.

  • Troubleshoot mail delivery-related challenges as they arise across the platforms.


  • Configure and maintain virtual server environment

  • Document environmental details accurately.

  • Provide Hyper-V/VMware administration, support, and troubleshooting, including provisioning, reporting, monitoring and performing maintenance of virtual machines enterprise-wide.

  • Optimize the environment to ensure maximum system performance and reliability.

  • Assist in configuring applications for use in the virtual environment.

Storage Administration

  • Configure and maintain NetApp iSCSI storage arrays.

  • Document environmental details accurately.

  • Configure LUNs in various storage arrays; maps LUNs to guest hosts.

  • Assist in presenting storage to Hyper-V physical hosts or other physical hosts via iSCSI.

General Support

  • Delegate resolution of help tickets derived from support desk.

  • Support design efforts of all infrastructure implementation and migrations.

  • Act as point of contact between support portal teams for server issues.

  • Assist in providing the highest level of technical support for the entire enterprise.

  • Perform other related duties as assigned to meet the needs of the business.¬†

Required Qualifications

  • 5 years of experience with designing, implementing, monitoring and maintaining a Microsoft Windows server based environment.

Preferred Knowledge, Skills, and Abilities

  • Knowledge of Microsoft Server operating systems.
  • Knowledge of NetApp storage disk pools and expanding storage in various guest operating systems.
  • Knowledge of HP ProLiant servers.
  • Knowledge of tape and disk-based backup technologies (Veeam/Backup Exec).
  • Knowledge of server security and compliance requirements.
  • Knowledge of scripting languages (PowerShell).
  • Knowledge of Microsoft SQL Server.
  • Some knowledge of telecommunications systems (VoIP).
  • Skill in creating¬†detailed-driven documentation (e.g., server environments, storage arrays, security reports).
  • Skill and ability to clearly and concisely communicate verbally and in writing, including with non-technical audiences.
  • Skills in managing multiple short-term & long-term projects simultaneously.
  • Skill in self-directing job tasks, projects, and managing time accordingly.
  • Skill in training other associates in a positive, knowledge-sharing manner.
  • Must be fluent in English

Join Our Talent Network

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.