Lead IT Technician in Douglas, AZ at ACT

Date Posted: 9/5/2019

Job Snapshot

  • Employee Type:
  • Location:
    Douglas, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Advanced Call Center Technologies, LLC is seeking an  Lead IT Help Desk Technician to join our team. Do you love helping others and resolving technical challenges? If so, apply today!

Reporting to the Director of Infrastructure, the responsibilities will include – manage and lead all desktop technician activities at our Johnson City, TN (Fairview) location.

Responsibilities Include:

-      Managing the IT Technician team

-      Troubleshooting IT related issues at the desktop level and assist other IT teams as directed

-      Provide PC desktop hardware, software, application and local network connectivity support

-      Installation and testing of new hardware, software and applications

-      Documentation of all internal site hardware/software/licensing at the desktop level

-      Research and provide recommendations for integrating new technology and methodologies for improving PC desktop support

Skills and Knowledge Desired:

-      Ability to provide strong leadership and management of all local IT Desktop staff

-      Demonstrated project management and multi-tasking skills

-      Manage and direct various enterprise project initiatives at the PC/Desktop level.  This will include managing all phases of a desktop infrastructure project including staffing requirements, design, software/hardware testing & verification and deployment. 

-      Strong problem solving and analytical skills

-      Excellent written and communication skills; able to effectively communicate with individuals at all levels

-      Ability to manage day to day activities as well as new project hardware/software implementations and upgrades in a fast paced and time stressed environment

-      3 years supporting Windows environments and managing IT teams

-      Experience with Windows Networking, Active Directory, DNS, VOIP and Network Routing

-      Strong communication and organizational skills

-      Bachelor’s degree in Computer Science or MIS related field preferred

Required education:

  • Some college or technical school education

Required experience:

  • Prior Help Desk or IT experience 

Qualifications and Experience:

  • Strong verbal and written communication skills are required
  • Strong troubleshooting skills
  • Must be detail oriented, well organized and self-motivated
  • Ability to work with all levels of management
  • Must be able to effectively work independently and in team environments.
  • Ability to work in a fast paced environment and manage time efficiently between multiple priorities.
  • Advanced skills in Microsoft Office
  • Active Directory
  • Outlook
  • Familiar with Windows 7 and 8 environments.

Join our Talent Network today by texting ACTTODAY to 51893

ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT’s employees to perform their job duties may result in discipline up to and

Join Our Talent Network

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.