Senior Customer Service Representative in San Luis, AZ at ACT

Date Posted: 10/16/2021

Job Snapshot

Job Description

Advanced Call Center Technologies is an essential service provider. We help thousands of people every day. Now is your chance to make a significant impact. ACT is seeking Customer Service Representatives who are passionate about helping others, to join our team.

We offer\:

• Opportunities to advance within

• Hourly, overtime, and tremendous bonus opportunities

• Flexible full-time schedules and stability!

• Affordable benefits for you, your spouse, and/or children after 90 days

• Paid time off and paid holidays after 90 days

Customer Service Representatives primarily receive inbound calls from consumers for assistance. In this role, you will also present other offerings for additional services. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.

Essential Duties and Responsibilities for Customer Service Representative

• Responds promptly to customer needs, solicits customer feedback to improve service

• Solicit new business, up-sell existing business and ensure customer needs are met.

• Utilize knowledge of existing offers to maintain customer loyalty

• Maintains confidentiality, listen to others without interrupting

• Speaks clearly and persuasively in positive or negative situations

• Multi tasks to document while speaking with the consumer.

• Demonstrates accuracy and thoroughness

• Looks for ways to improve and promote quality

• Education: High School diploma or GED

• Must be able to successfully pass criminal background check

• 3 years prior customer service experience

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