Trainer in San Luis, AZ at ACT

Date Posted: 7/2/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    San Luis, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/2/2021

Job Description



Job Description

Prepares trainees to succeed in their jobs, while monitoring progressive performance through-out. Must be flexible and able to work am/pm schedules and maybe a rare weekend schedule. Self Driven, motivating and accountable to client metrics.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty independently while meeting both business and client performance metrics. Prior training experience, independent worker with ability to quickly adapt to an ever changing business. Motivating and up-beat with capabilities of managing multiple personalities while keeping focus on time management. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Responsible for classroom set-up and maintenance of manuals and classroom
  • Trainers have to change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.
  • Trainers should deliver material/information to trainees; teach all aspects of programs according to the client guidelines; Develop job aids and interact with clients and production.
  • Training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions.
  • Leading a successful training group is about inspiring/engaging trainees using multiple learning tools that will motivate them and allows learning to flourish in your training environment.
  • Produce quality agents, who know and understand the campaign’s products, policies and procedures so we can meet our contractual service obligations
  • Maintains class roster and attrition reports and weekly productivity reports.
  • Completing certifications and owning the process required for same inclusive of the necessary reports needed by the Training Management Team.
  • Trainers are expected to work with and assist in creating a training team that helps each other by sharing best practices so the trainees and by extension the organization will thrive
  • Trainers should help to foster an environment where all who come will want to stay. Thus you should use your intuitive skillset from early on to be on the lookout for potential attrition reasons on in your classroom / on production your team and be able to come up with ways to combat/ assist with these issues.
  • Trainers should be proficient at compiling information from their trainees and summarizing it for other members/ management team within the organization who require same for reporting or planning purposes. This is needed as well for identifying at risk trainees and should be practiced for each group of trainees received
  • A Training Leader must be able to take charge and effectively pilot their class, but should be able to admit mistakes and work well with different people and personalities that they will encounter with each team of trainees they are training.
  • Developing your trainees should be a passion that is shown everyday through the use of the differing Coaching / instructional Tactics and or strategies you employ to get the message across so they will be able to own the instructions given / information conveyed and be able to effectively use same on production.
  • Trainers ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions. This is necessary to ensure trainees leave training being competent and is able to quickly move from training to production.
  • Trainers should have the keen ability to see when there are gaps in training, write a curriculum to address; make recommendations to the training leadership team and implement ongoing training to help the agents.
  • Trainers should ensure based on their ongoing assessments and evaluations that their trainees is capable of being the experts and equips them to master their campaigns so the organization get a ROI from each group sent to production.
  • Trainers need to be able to identify potential issues early and implement creative measures to correct / defuse same.
  • Trainers should lead by example and be a role model for their trainees in how they conduct their classes and outside of same as a leader.

o Trainers should be able to navigate ACT and our client processes effectively and efficiently for all campaigns you are up skilled/ certified to train for

o Provides floor support during transition.

o Complete and submit all necessary reports as required by the Training Department in a timely and consistent manner.

o Occasionally Business needs may require a double shift but we do all possible to minimize this time to allow for top Trainer performance.

Supervisory Responsibilities:

Directly supervises trainees in the Training class. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training; planning, assigning, and directing work for role plays etc.; appraising performance; rewarding and disciplining trainees; addressing complaints and resolving problems.

Knowledge of:

Sales campaign products, features and benefits; Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.

Ability to:

Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationship with peers across departments.

Competencies:

Intellectual - High-comprehend and communicate client manuals, systems and products/services.

Interpersonal - Highly -Motivate students to learn, participate, provide feedback to students. Must have a can-do, positive and Energetic attitude.

Leadership - High-must instill importance of professionalism, learning all aspects of the program and following guidelines the client requires.

Organization – Moderate-basic organizational skills

Self-Management – High needs to prepare for classes, conduct classes after normal hours

Education And/Or Experience:

Bachelor's degree from four-year College or University; or related experience and/or training; or equivalent combination of education and experience. Excellent coaching skillset.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Clear understanding of Pro-Ration charges are .

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Need creative out of the box, proactive thinking when looking for problem solving ideas.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Supervisory Responsibilities:

Directly supervises trainees in the Training class. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training; planning, assigning, and directing work for role plays etc.; appraising performance; rewarding and disciplining trainees; addressing complaints and resolving problems.

Knowledge of:

Sales campaign products, features and benefits; Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.

Ability to:

Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationship with peers across departments.

Competencies:

Intellectual - High-comprehend and communicate client manuals, systems and products/services.

Interpersonal - Highly -Motivate students to learn, participate, provide feedback to students. Must have a can-do, positive and Energetic attitude.

Leadership - High-must instill importance of professionalism, learning all aspects of the program and following guidelines the client requires.

Organization – Moderate-basic organizational skills

Self-Management – High needs to prepare for classes, conduct classes after normal hours

Education And/Or Experience:

Bachelor's degree from four-year College or University; or related experience and/or training; or equivalent combination of education and experience. Excellent coaching skillset.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Clear understanding of Pro-Ration charges are .

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Need creative out of the box, proactive thinking when looking for problem solving ideas.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

CHECK OUT OUR SIMILAR JOBS

  1. Development Jobs
  2. Instructional Designer Jobs

Join Our Talent Network

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.