Training Manager in Harlingen, TX at ACT

Date Posted: 11/8/2020

Job Snapshot

Job Description

Advanced Call Center Technologies is currently seeking a Training leader to join our growing BPO (Call Center) company.  Qualified candidates will possess extensive experience in training leadership of a call center centric team.  The responsibilities are to lead the design, development and execution of all learning and development programs. Additional responsibilities include, but are not limited to:

  • Work collaboratively with operations leadership and clients to develop an integrated learning & development strategy that develops team members in support of the current business strategy and long-term vision of the organization.
  • Deploy a wide variety of training methods including mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, and simulations.
  • Establish and implement new processes to ensure consistency across all learning experiences.
  • Partner with business units across the organization to identify the desired business outcomes, develop engaging and effortless learning experiences to achieve outcomes and measure the results.
  • Lead the design, development and deployment of development programs and ensure that all agents receive the development and education they need to drive the business and be successful in their current and future roles.
  • Coach and develop a team of learning & development professionals and structure the department to ensure appropriate capacity to support business demands.
  • Assist in the development and implementation of uniformed training curriculums.
  • Assures that all educational technologies are utilized to the maximum effectiveness.
  • Oversees the development and maintenance of accurate training records
  • Oversees and assists in a unified approach to orientation and training that includes PowerPoint, handouts, materials etc.
  • Coordinates training at different locations times and days to accommodate the on-going needs of the business
  • Other duties as assigned by Executive Leadership.

      Job Requirements:

      •         5 years of experience in the learning, development and training field

      • 4 years of management experience
      • Demonstrates excellent project management and consulting skills in the management of large-scale training programs and projects
      • Strong written and verbal communication skills
      • Strong organizational and leadership skills.
      • Ability to work well with others, manage resources wisely, and effectively communicate with individuals.
      • Strong oral and writing skills.
      • Strong analytical and software skills particularly as it relates to training
      • Knowledge of Learning Management Systems preferred.


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