Customer Service Representative in Harlingen, TX at ACT

Date Posted: 11/26/2019

Job Snapshot

Job Description

PositionSummary

Customer ServiceAssociates primarily receive inbound calls from consumers for assistancewith billing inquiries, payments, credits, fraud alerts, internet and cellphone services, and mortgage servicing. Customer ServiceAssociates are problem solvers with good negotiation skills who are self-drivenand motivated to meet individual service and sales goals. Customer ServiceAssociates use their excellent communication and interpersonal skills withevery contact to provide world-class customer service. 

 

Essential Duties andResponsibilities

 

•        Respondspromptly to customer needs; Solicits customer feedback to improve service;Responds to requests for service and assistance.

•        Maintainsconfidentiality; Listen to others without interrupting; Keeps emotions undercontrol; Remains open to others' ideas and tries new things.

•        Speaksclearly and persuasively in positive or negative situations; Listens and getsclarification; Responds quickly and effectively to customer questions.

•        Multitasks to document while speaking with the consumer.

•        Demonstratesaccuracy and thoroughness; Looks for ways to improve and promote quality;Applies feedback to improve performance; Monitors own work to ensurequality.  Meets clients’ specific quality standards.

•        Meetsproductivity standards; Completes work in timely manner; Strives to increaseproductivity; Works quickly.

•        Isconsistently at work and on time

•        Followsinstructions, responds to management direction; Takes responsibility for ownactions; Keeps commitments; Commits to long hours of work when necessary toreach goals; Completes tasks on time or notifies appropriate person with analternate plan.

•        Otherduties as requested by management


MinimumQualifications

Education:  High School diploma or GED.  

Must be able tosuccessfully pass criminal background check

Data entry andbasic computer skills

CB

ACT provides equal employment opportunities(EEO) to all employees and applicants for employment without regard to race,color, religion, sex, national origin, age, disability or genetics. In additionto federal law requirements, ACT complies with applicable state and local lawsgoverning nondiscrimination in employment in every location in which thecompany has facilities. This policy applies to all terms and conditions ofemployment, including recruiting, hiring, placement, promotion, termination,layoff, recall, transfer, leaves of absence, compensation and training. ACTexpressly prohibits any form of workplace harassment based on race, color,religion, gender, sexual orientation, gender identity or expression, nationalorigin, age, genetic information, disability, or veteran status. Improper interferencewith the ability of ACT’s employees to perform their job duties may result indiscipline up to and including discharge.

CB

MinimumQualifications

Education:  High School diploma or GED.  

Must be able tosuccessfully pass criminal background check

Data entry andbasic computer skills

CB

ACT provides equal employment opportunities(EEO) to all employees and applicants for employment without regard to race,color, religion, sex, national origin, age, disability or genetics. In additionto federal law requirements, ACT complies with applicable state and local lawsgoverning nondiscrimination in employment in every location in which thecompany has facilities. This policy applies to all terms and conditions ofemployment, including recruiting, hiring, placement, promotion, termination,layoff, recall, transfer, leaves of absence, compensation and training. ACTexpressly prohibits any form of workplace harassment based on race, color,religion, gender, sexual orientation, gender identity or expression, nationalorigin, age, genetic information, disability, or veteran status. Improper interferencewith the ability of ACT’s employees to perform their job duties may result indiscipline up to and including discharge.

CB


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