Job Description

Please send all resumes to whickman@acttoday.com

JOB DESCRIPTION

performing the following duties.  

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Other duties may be assigned.

• Responsible for classroom set-up and maintenance of manuals and classroom.
•  Attend train-the trainer sessions.
•  Provides floor support during transition.
•  Delivers material/information to students
•  Teach all aspects of programs according to the client and company guidelines.
•  Develop job aids and interact with clients and production
•  Produce quality agents, who know and understand the program’s products, policies and procedures.
•  Maintains class roster and attrition reports and weekly productivity reports.
•  Trains new hires and conducts refresher courses.

SUPERVISORY RESPONSIBILITIES:                                                    

Directly supervises 15-30 employees per training class. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work.

SUMMARY: 

Conducts training programs for current and new employees of organization by performing the following duties.  

Education: High School diploma or GED.

Must be able to successfully pass criminal background check

Data entry and basic computer skills

ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT’s employees to perform their job duties may result in discipline up to and including discharge.