Financial Projects Trainer in Johnson City, TN at ACT

Date Posted: 1/18/2021

Job Snapshot

Job Description

Please send all resumes to WHickman@acttoday.com                                        

 

Position Summary

Under the general directionof the Director of Training & Quality, facilitates company and client trainingprograms for current and new employees.

 

Natureand Scope

Position reports to the Manager, Training& Quality. Incumbent has routine contact with new hire employees, existingproduction employees, support staff, managers, and client representatives.Responsible for the instruction and delivery of the company’s and client’straining program curriculum to existing and new hire employees. Facilitates theclassroom training and coordinates on the job training as required.

 

Essential Duties and Responsibilities

All areas of responsibility listed below are essential tothe satisfactory performance of this position by any/all incumbents, withreasonable accommodation, if necessary. Any non-essential functions are assumedto be included in "other related duties as assigned":

Delivers training on program content, productinformation, and company and client expectations to students in a classroomenvironment.

Facilitate training programs according to company andclient guidelines.

Prepares and sets-up classroom.

Prepares training course materials for each class andmaintains instruction manuals.

Develops and implements job aids for trainees

Track and report upon the progress of the trainingclass.

Identifies at-risk employees and implements anindividual coaching plan for success.

Maintain class roster, attrition reports and weeklyproductivity reports.

Provide well prepared employees who know andunderstand the program, client, products, policies and productivity expectations.

Provides call floor support during employee transitionfrom training to production environment

Deliver refresher training and program updatetraining to existing employees as required.

Attends train-the trainer sessions and stays currenton curriculum content changes.

Other Duties as described my management

Supervisory Responsibilities

Directly supervises 10-30 employees per trainingclass. Carry out supervisory responsibilities in accordance with theorganization's policies and applicable laws.

 

Minimum Qualifications

To perform this jobsuccessfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of theknowledge, skill, and/or ability required. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialfunctions.

 

Education:  HighSchool diploma/GED.  Associate’s degreeor some college preferred.

Experience: Minimum of one year of related call center experience.Supervisor or training experience preferred.

Skills:

•    Computerexperience in a Windows and web-based environment.

•    Experienceusing internet, word processing, spreadsheet and calendar software required. MSWord, Excel and Outlook experience preferred.

•    Abilityto speak effectively in front of groups of employees or customers.

•    Abilityto write and complete routine reports in various formats.

•    Abilityto analyze, interpret and report results, trends and outcomes.

•    Abilityto deal with problems involving several concrete variables in standardizedsituations

Certificates, Licenses,Registration: None required

Competency

To perform the job successfully, an individual shoulddemonstrate the following competencies:

Interpersonal Skills – Maintains confidentiality; Ableto interact with a high volume of people; Listens to others withoutinterrupting; Keeps emotions under control; Remains open to others’ ideas andtries new things.

Verbal Communication – Speaksclearly and persuasively in positive and negative situations; Listens and getsclarification; Responds effectively to questions.

Written Communication – Writesclearly and informatively; edits work for spelling, grammar and accuracy; Ableto read and interpret written information.

Problem Solving – Ability to design workable solutionsto problems in a timely manner and within an ambiguous environment.

Reasoning Ability - Apply common sense understanding to carry outinstructions. Ability to deal with problems involving a few concrete variablesin standardized situations.

Teamwork – Balances team andindividual responsibilities; Exhibits objectivity and openness to others’views; Gives and welcomes feedback; Contributes to building a positive teamspirit; Puts success of team above own interest; Supports everyone’s efforts tosucceed.

Diversity -Demonstrates knowledge of EEO policy; Shows respect and sensitivity forcultural differences; Promotes a harassment-free environment.

Ethics - Treatspeople with respect; Keeps commitments; Inspires the trust of others; Workswith integrity and ethically; Upholds organizational values.

Quality – Completes work in timelymanner; Works quickly and efficiently. Looks for and implements processimprovements.

Planning/Organizing- Prioritizes and plans work activities; Uses time efficiently; Plans foradditional resources; Sets goals and objectives; Organizes and schedules tasks;Develops realistic action plans.

Professionalism -Approaches others in a tactful manner; Reacts well under pressure; Treatsothers with respect and consideration regardless of their status or position;Accepts responsibility for own actions; Follows through on commitments.

Adaptability -Adapts to changes in the work environment; Manages competing demands; Changesapproach or method to best fit the situation; Able to deal with frequentchange, delays, or unexpected events.

Attendance/Punctuality – Isconsistently at work and on time; Ensures work responsibilities are coveredwhen absent; Flexibility to work as required and when needed to address urgentissues.

Dependability – Followsinstructions, responds to management directions; Takes responsibility for ownactions; Keeps commitments; Commits to reach goals; Completes tasks on time ornotifies appropriate person with an alternate plan.

Physical Demands: Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialfunctions.  The employee must occasionallylift and/or move up to 20 pounds.

This description has beenprepared to assist in evaluating various classes of responsibilities, skills,and working conditions.  It indicates thekinds of tasks and levels of work difficulty required of positions given thisclassification.  It is not intended as acomplete list of specific duties and responsibilities.  Nor is it intended to limit or modify theright of any supervisor to assign, direct, and control the work of employeesunder supervision.  Nothing containedherein is intended or shall be construed to create or constitute a contract ofemployment between any employee or group of employees and the Company.  The Company retains and reserves any and allrights to change, modify, amend, add to or delete from any section of this documentas it deems, in its judgment, to be proper.

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Minimum Qualifications

To perform this jobsuccessfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of theknowledge, skill, and/or ability required. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialfunctions.

 

Education:  HighSchool diploma/GED.  Associate’s degreeor some college preferred.

Experience: Minimum of one year of related call center experience.Supervisor or training experience preferred.

Skills:

•    Computerexperience in a Windows and web-based environment.

•    Experienceusing internet, word processing, spreadsheet and calendar software required. MSWord, Excel and Outlook experience preferred.

•    Abilityto speak effectively in front of groups of employees or customers.

•    Abilityto write and complete routine reports in various formats.

•    Abilityto analyze, interpret and report results, trends and outcomes.

•    Abilityto deal with problems involving several concrete variables in standardizedsituations

Certificates, Licenses,Registration: None required

Competency

To perform the job successfully, an individual shoulddemonstrate the following competencies:

Interpersonal Skills – Maintains confidentiality; Ableto interact with a high volume of people; Listens to others withoutinterrupting; Keeps emotions under control; Remains open to others’ ideas andtries new things.

Verbal Communication – Speaksclearly and persuasively in positive and negative situations; Listens and getsclarification; Responds effectively to questions.

Written Communication – Writesclearly and informatively; edits work for spelling, grammar and accuracy; Ableto read and interpret written information.

Problem Solving – Ability to design workable solutionsto problems in a timely manner and within an ambiguous environment.

Reasoning Ability - Apply common sense understanding to carry outinstructions. Ability to deal with problems involving a few concrete variablesin standardized situations.

Teamwork – Balances team andindividual responsibilities; Exhibits objectivity and openness to others’views; Gives and welcomes feedback; Contributes to building a positive teamspirit; Puts success of team above own interest; Supports everyone’s efforts tosucceed.

Diversity -Demonstrates knowledge of EEO policy; Shows respect and sensitivity forcultural differences; Promotes a harassment-free environment.

Ethics - Treatspeople with respect; Keeps commitments; Inspires the trust of others; Workswith integrity and ethically; Upholds organizational values.

Quality – Completes work in timelymanner; Works quickly and efficiently. Looks for and implements processimprovements.

Planning/Organizing- Prioritizes and plans work activities; Uses time efficiently; Plans foradditional resources; Sets goals and objectives; Organizes and schedules tasks;Develops realistic action plans.

Professionalism -Approaches others in a tactful manner; Reacts well under pressure; Treatsothers with respect and consideration regardless of their status or position;Accepts responsibility for own actions; Follows through on commitments.

Adaptability -Adapts to changes in the work environment; Manages competing demands; Changesapproach or method to best fit the situation; Able to deal with frequentchange, delays, or unexpected events.

Attendance/Punctuality – Isconsistently at work and on time; Ensures work responsibilities are coveredwhen absent; Flexibility to work as required and when needed to address urgentissues.

Dependability – Followsinstructions, responds to management directions; Takes responsibility for ownactions; Keeps commitments; Commits to reach goals; Completes tasks on time ornotifies appropriate person with an alternate plan.

Physical Demands: Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialfunctions.  The employee must occasionallylift and/or move up to 20 pounds.


ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT’s employees to perform their job duties may result in discipline up to and including discharge.

~CB

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