PC Tech in Johnson City, TN at ACT

Date Posted: 10/20/2020

Job Snapshot

Job Description

Send all resumes to BDavenport@acttoday.com

Advanced Call Center Technologies,LLC is seeking an IT Technician to join our team. Do you love helping othersand resolving technical challenges? If so, apply today! 


Summary:  Thesuccessful candidate for this position will be very dependable and accessibleat all times.  This candidate must have a working knowledge of basiccomputer programs and provide basic technical support for the company’sday-to-day operations.  The ability to self-motivate and motivate othersis always a positive, additional skill. 

Essential Duties andResponsibilities: 

Must have knowledge of PC hardware(Microsoft Windows- DOS, 2000, XP (Professional), (Microsoft OfficeSuite- Install, trouble shoot, support end users w/suite, Word, Excel,Power Point, Access, Outlook (setup exchange users)

Basic networking skills (568a,568b, Cross Over wiring schemes) adding printers, map network drives,installation, troubleshooting.

Support common ACT productivitysoftware (WinZip, Acrobat, E-fax, FTP, Guide, Oracle Client, Citrix, VNC,etc.….

Create and maintain daily reports.

Other duties may be assigned.

Supervisory Responsibilities: IndividualContributor

Competency: To performthe job successfully, an individual should demonstrate the followingcompetencies:

Interpersonal Skills – maintainsconfidentiality; Listens to others without interrupting; Keeps emotions undercontrol; Remains open to others’ ideas and tries new things.

Oral Communication – Speaks clearlyand persuasively in positive and negative situations; listens and getsclarification; responds well to questions.

Written Communication – Writesclearly and informatively; Edits work for spelling and grammar. Documentation to follow clients’ guideline; Able to read and interpret writteninformation.

Teamwork – Balances team andindividual responsibilities; Exhibits objectivity and openness to others’views; Gives and welcomes feedback; Contributes to building a positive teamspirit; Puts success of team above own interest; Supports everyone’s efforts tosucceed.

Quality – Completes work in timelymanner; Work quickly and efficiently.

Attendance/Punctuality – Isconsistently at work and on time; Ensures work responsibilities are coveredwhen absent; Arrives at meetings and appointments on time.

Dependability – Followsinstructions, responds to management directions; Takes responsibility for ownactions; Keeps commitments; Commits to long hours of work when necessary toreach goals; Completes tasks on time or notifies appropriate person with an alternateplan; Remains available at all times when required to be ‘on call’ or makesprior arrangements with team if not available; answers calls to company cellphone & returns messages.

Qualifications: To performthis job successfully, an individual must be able to perform each essentialduty satisfactorily.  The requirements listed below are representative ofthe knowledge, skill, and/or ability required.  Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essentialsfunctions.

Education and/or Experience: 

Minimum 2 year degree orcertification(s) in a related field; or three to six months related experienceand/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read and comprehendsimple instructions, short correspondence, and memos.  Ability to writesimple correspondence.  Ability to effectively present information inone-on-one and small group situations to customers, clients, and otheremployees of the organization.

Mathematical Skills:

Ability to add, subtract, multiply,and divide in all units of measure, using whole numbers, common fractions, anddecimals.  Ability to compute rate, ratio, and percent and to draw andinterpret bar graphs.

Reasoning Ability:

Ability to apply common senseunderstanding to carry out detailed but uninvolved written or oralinstructions.  Ability to deal with problems involving a few concretevariables in standardized situations.

Computer Skills:

Refer to Essential Duties andResponsibilities


Certificates, Licenses,Registration:

Refer to Education and/orExperience

Other Skills and Abilities:


Other Qualifications:



Physical Demands: Thephysical demands described here are representative of those that must be met byan employee to successfully perform the essential functions of thisjob.   Reasonable accommodations may be made to enable individualswith disabilities to perform the essential functions.  The employee mustoccasionally lift and/or move up to 50 pounds.

Work Environment: The workenvironment characteristics described here are representative of those anemployee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.

ACT provides equal employmentopportunities (EEO) to all employees and applicants for employment withoutregard to race, color, religion, sex, national origin, age, disability orgenetics. In addition to federal law requirements, ACT complies with applicablestate and local laws governing nondiscrimination in employment in everylocation in which the company has facilities. This policy applies to all termsand conditions of employment, including recruiting, hiring, placement,promotion, termination, layoff, recall, transfer, leaves of absence,compensation and training. ACT expressly prohibits any form of workplaceharassment based on race, color, religion, gender, sexual orientation, genderidentity or expression, national origin, age, genetic information, disability,or veteran status. Improper interference with the ability of ACT’s employees toperform their job duties may result in discipline up to and includingdischarge.


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